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Exam ID : 7492X
Exam Title : Avaya Aura® Call Center Elite Support Exam
Questions : 52
Pass Marks : 35 (68%)
Duration : 90 min.
Exam Type : Multiple Choice

Exam Objectives: The test covers the following learning objectives:

- Describe virtual routing such as:
- Look Ahead interflow (LAI)
- Enhanced Interflow
- Basic Service Routing (BSR)
- Adjunct Routing
- Network Call redirection (NCR)
- Troubleshoot using the Communication Manager Denial Event.
- Describe the troubleshooting tools in CM and apply troubleshooting command such as “list trace vdn”, “list trace vector” and “list trace station”
- Describe the troubleshooting tools in CM and apply troubleshooting commands such as “list trace vdn”, “list trace vector” and “list trace station”
- Describe Business Advocate (BA) with fundamental call center questions
- Understand the common problems that traditional ACD calling centers experience and how Business Advocate can help overcome these problems.
- Troubleshooting the Avaya Aura® Media Server.
- Describe the vector variable operations.
- List Trace, Display Events, and List Usage.
- Troubleshoot common call vectoring issues.
- Describe the Best Service Routing feature in Avaya Aura® Call Center Elite.
- Describe the Best Service Routing in a multisite environment
- Describe the Service Level Maximizer (SLM)
- Describe the capabilities and features of Dynamic Business Advocate.
- Prerequisite Knowledge Review the learning map for any prerequisite information.

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