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Exam ID : 7492X

Exam Title : Avaya Aura® Call Center Elite Support Exam

Questions : 52

Pass Marks : 35 (68%)

Duration : 90 min.

Exam Type : Multiple Choice



Exam Objectives: The exam covers the following learning objectives:



- Describe virtual routing such as:

- Look Ahead interflow (LAI)

- Enhanced Interflow

- Basic Service Routing (BSR)

- Adjunct Routing

- Network Call redirection (NCR)

- Troubleshoot using the Communication Manager Denial Event.

- Describe the troubleshooting tools in CM and apply troubleshooting command such as “list trace vdn”- “list trace vector” and “list trace station”

- Describe the troubleshooting tools in CM and apply troubleshooting commands such as “list trace vdn”- “list trace vector” and “list trace station”

- Describe Business Advocate (BA) with fundamental call center questions

- Understand the common problems that traditional ACD calling centers experience and how Business Advocate can help overcome these problems.

- Troubleshooting the Avaya Aura® Media Server.

- Describe the vector variable operations.

- List Trace- Display Events- and List Usage.

- Troubleshoot common call vectoring issues.

- Describe the Best Service Routing feature in Avaya Aura® Call Center Elite.

- Describe the Best Service Routing in a multisite environment

- Describe the Service Level Maximizer (SLM)

- Describe the capabilities and features of Dynamic Business Advocate.

- Prerequisite Knowledge Review the learning map for any prerequisite information.



Scheduling this exam at Pearson VUE Test Centers Visit the Pearson VUE website at http://www.pearsonvue.com/avaya/ to see currently available Avaya exams- regional exam pricing and register for a testing session.



Pearson VUE encourages candidates to book testing sessions well in advance (2+ months) to help ensure individual requirements can be met. Candidate demand often fluctuates.



Pearson VUE Authorized Test Centers represent a network of Pearson VUE independent business partners primarily in the commercial and academic market spaces. Availability of testing centers varies by city/state/geographic region based upon business partner participation in the Pearson VUE testing program.



As independent business partners- Pearson VUE Test Centers establish their own hours of operation and testing seat capacity. Reservations are accepted on a first come / first serve basis independent of the vendor exam chosen. Test Center- Online or Pearson VUE Call Center reservations all work from the same inventory of available testing sessions. Contacting a Pearson VUE Test Center can provide candidates with the best understanding of what parameters drive a Centers days / hour of operation; this can be particularly helpful for Testing Centers associated with academic institutions.