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Salesforce.Field-Service-Lightning-Consultant Exam Questions - Field Service Lightning Consultant | Braindumps

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Exam Number : Salesforce.Field-Service-Lightning-Consultant
Exam Name : Field Service Lightning Consultant
Vendor Name : SalesForce
Update : Click Here to Check Latest Update
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Salesforce.Field-Service-Lightning-Consultant Exam Format | Salesforce.Field-Service-Lightning-Consultant Course Contents | Salesforce.Field-Service-Lightning-Consultant Course Outline | Salesforce.Field-Service-Lightning-Consultant Exam Syllabus | Salesforce.Field-Service-Lightning-Consultant Exam Objectives


Test Detail:
The Salesforce Field Service Lightning Consultant certification is designed for professionals who specialize in implementing and configuring Salesforce's Field Service Lightning solution. This certification validates the knowledge and skills required to design and optimize field service processes, manage work orders, and leverage Salesforce features to deliver exceptional field service experiences. The following description provides an overview of the certification exam.

Number of Questions and Time:
The number of questions and time allocation for the Salesforce Field Service Lightning Consultant certification exam may vary. Typically, the exam consists of multiple-choice questions, and the time given for the exam ranges from 90 to 120 minutes. The number of questions can range from 60 to 80, depending on the exam version.

Course Outline:
The Salesforce Field Service Lightning Consultant certification exam covers various topics related to field service management and the implementation of the Field Service Lightning solution. The course outline typically includes the following subject areas:

1. Field Service Processes:
- Understanding field service management concepts and best practices
- Defining service territories and assigning resources
- Managing work orders, scheduling, and dispatching field technicians
- Handling service agreements, entitlements, and contracts
- Configuring service level agreements and response times

2. Field Service Lightning Implementation:
- Configuring and customizing Field Service Lightning in Salesforce
- Integrating with other Salesforce clouds and external systems
- Designing field service mobile solutions and optimizing user experience
- Configuring field service automation and business rules
- Implementing asset and inventory management features

3. Optimization and Analytics:
- Monitoring and analyzing field service performance and KPIs
- Utilizing reports and dashboards to gain insights into field operations
- Applying best practices for optimizing field service processes
- Configuring field service analytics and forecasting capabilities
- Leveraging artificial intelligence and machine learning features

Exam Objectives:
The objectives of the Salesforce Field Service Lightning Consultant certification exam are to assess the candidate's knowledge and skills in implementing and configuring the Field Service Lightning solution. The exam aims to evaluate the following:

1. Proficiency in designing field service processes and workflows to meet business requirements.
2. Competence in configuring and customizing Field Service Lightning features and functionalities.
3. Understanding of integration capabilities and best practices for integrating Field Service Lightning with other systems.
4. Ability to analyze field service data and utilize reporting and analytics tools for decision-making.
5. Knowledge of optimization techniques and best practices for improving field service operations.

Exam Syllabus:
The Salesforce Field Service Lightning Consultant certification exam syllabus outlines the specific topics and competencies covered in the exam. The syllabus typically includes the following areas:

- Field Service Processes and Best Practices
- Field Service Lightning Configuration and Customization
- Integration and Data Management
- Field Service Mobile Solutions
- Asset and Inventory Management
- Field Service Analytics and Reporting



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Salesforce deepens Apple partnership with Apple Business Messaging and AR integration

Apple and Salesforce announce new and updated apps

Salesforce has announced three new ways that it is deepening its strategic partnership with Apple. The effort builds on a strategy that kicked off between the two companies in 2018. The first development is Salesforce integration with Apple Business Messaging.

This story is supported by Mosyle, the only Apple Unified Platform. Mosyle is the only solution that fully integrates five different applications on a single Apple-only platform, allowing businesses and schools to easily and automatically deploy, manage, and protect all their Apple devices. Over 38,000 organizations leverage Mosyle solutions to automate the deployment, management, and security of millions of Apple devices daily. Request a FREE account today and discover how you can put your Apple fleet on auto-pilot at a price point that is hard to believe.

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Starting today, Salesforce is integrating Service Cloud with Apple Messages for Business:

Apple Messages for Business in Service Cloud gives customers the ability to easily connect with customer support, get personalized shopping recommendations, schedule appointments, complete purchases with Apple Pay, track shipments, and more—all within the Messages app. Agents can efficiently manage these conversations in Service Cloud and access customer data for fast resolution. For example, a retail customer can chat directly with a business for personalized, AI-driven product recommendations and to inquire about sizing, inventory status, returns, and more. Unlike live chat experiences, the chat session will continue even if the customer navigates away and then returns.

Salesforce will also leverage Apple’s AR technology starting in summer 2024:

Apple’s ARKit enables field service teams with augmented reality capabilities within the Salesforce Field Service Mobile App. With the ARKit, field technicians can easily create detailed 3D renderings of large areas, measure spaces, and map objects using simple image capture — streamlining processes and marking a technological shift in the field service industry. For example, a technician can plan an installation space to ensure a new refrigerator fits through the door and can be installed without any issues, increasing the efficiency and success of installation services.

And lastly, Salesforce is developing a new iOS widget for field service technicians.

The Salesforce Field Service iOS widget gives field service technicians a quick view of key account information such as upcoming appointments, work order details, and directions to their worksite directly on their iPhone home screen, saving them clicks and valuable time.

Like the ARKit integration, the iOS widget will be available by summer. A web seminar is scheduled for December 19 to dive deeper into these new and upcoming updates. Learn more here.

FTC: We use income earning auto affiliate links. More.


Salesforce and Apple deepen partnership with new tools

Salesforce customers in Messages

Apple is bringing new integrations to Salesforce tools, like Apple Messages for Business in Service Cloud or ARKit in the Field Service mobile app.

Salesforce customers in Messages

Salesforce and Apple's partnership began in 2018 and has expanded since. The latest features will give clients more useful tools that tie into Apple's ecosystem and expanding customer base.

Three new tools are coming to Salesforce applications in the next year. Customers will benefit from communicating via Messages, plus technicians get an ARKit-powered room mapping tool and a new iOS widget.

"We're thrilled to deepen our partnership with Apple, further integrating the world's #1 AI CRM with Apple's incredible business devices and apps," said Ryan Nichols, Chief Product Officer of Service Cloud, Salesforce. "These features are helping companies implement cutting-edge technology and augmented reality in a practical way, improving every interaction a company has with its customers."

Apple Messages for Business in Service Cloud allows customers to connect with customer support easily, get personalized shopping recommendations, schedule appointments, complete purchases with Apple Pay, track shipments, and more. All of these interactions occur within the Apple Messages app, where users can leave and come back to continue interactions.

An example that was provided of this integration is clear, with SalesForce saying that "a retail customer can chat directly with a business for personalized, AI-driven product recommendations and to inquire about sizing, inventory status, returns, and more."

The ARKit tool in the Salesforce Field Service Mobile App allows field service teams to create detailed renderings of spaces and map objects. Mapped rooms or objects can be exported to the universal USDZ format for sharing. The technology could be used to size up a house to be sure that an appliance fits not just through the door, but the intended space.

The iOS Field Service app is getting a widget with detailed account information. Things like upcoming appointments, work order details, and directions to a worksite are visible directly on the Home Screen.

The Messages for Business in Service Cloud is available Wednesday with this announcement. ARKit tools and the iOS widget will arrive in an update made in the summer of 2024.


 


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