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Content: 60 multiple-choice/multiple-select questions and 5 non-scored questions

Time allotted to complete the exam: 105 minutes

Passing score: 65%

Registration fee: USD 200 plus applicable taxes as required per local law

Retake fee: USD 100 plus applicable taxes as required per local law

Delivery options: Proctored exam delivered onsite at a testing center or in an online proctored environment. Click here for information on scheduling an exam.

References: No hard-copy or online materials may be referenced during the exam.

Prerequisite: Salesforce Certified Administrator credential



The Salesforce Advanced Administrator exam measures a candidates knowledge and skills related to the following objectives. A candidate should have hands-on experience as a Salesforce Administrator and have demonstrated the application of each of the features/functions below.



Security and Access: 20%

Given a scenario- determine the implications to record and field data access (Sharing model- controlled by parent- grant access by hierarchies- profile vs. sharing rules- communities security settings- field and record level access- sharing rules- field level security- and record types).

Describe the capabilities of Enterprise Territory Management and the implications for the sharing model.

Compare and contrast the capabilities of custom profiles- permission sets- and delegated administration.

Extending Custom Objects and Applications: 8%

Describe the appropriate use of relationship types when building custom objects (master-detail- lookup).

Auditing and Monitoring: 6%

Given a scenario- determine the appropriate tools for monitoring and troubleshooting system activity (debug log- set up audit trail).

Sales Cloud Applications: 10%

Explain how to customize and maintain products- price books- schedules- and quotes.

Describe the capabilities of forecasting (categories- hierarchy- quotas).

Service Cloud Applications: 10%

Explain how to create and maintain Salesforce Knowledge (article record types- data categories).

Explain how to create and maintain service entitlements and entitlement processes.

Describe the features of Salesforce which enable interaction between support agents and customers (chat- case feed- Service Cloud console- communities- omni-channel).

Data Management: 10%

Explain the tools and best practices for improving and enriching data quality (validation- managing duplicates- enriching- archiving).

Content Management: 3%

Explain how to set up and maintain Salesforce Content.

Change Management: 10%

Describe the options available to move metadata between environments (change sets- Salesforce extensions for Visual Studio Code).

Describe the capabilities and best practices for using change sets to move metadata between environments.

Analytics- Reports and Dashboards: 10%

Given a scenario- determine the appropriate analytic tools to meet complex reporting requirements (custom report types- reporting snapshots- complex charting- custom summary formulas- bucketing- joined reports- cross filters- dynamic dashboards- dashboard filters).

Process Automation: 13%

Given a scenario- troubleshoot an approved process.

Given a complex scenario- determine the solution using a combination of automation tools to solve a business problem (Process automation- formula fields- and when to use Visualforce and Apex triggers).