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Sourcewell awards Avaya unified communications and contact centre contract

Delivering a massive boost to the customer experience and communications technology provider, Sourcewell – which claims to be the leading government cooperative purchasing organisation in North America – has awarded Avaya a cooperative purchasing contract in the unified communications and contact centre categories for Canada and North America.

Describing itself as a self-sustaining government organisation, Sourcewell boasts more than 40 years of dedicated service, aiming to help government, education and nonprofit agencies operate more efficiently through a variety of technological offerings.

The firm’s contracts are designed to capture the buying power of more than 50,000 government, education and nonprofit organisations, saving these organisations time and money in their acquisition process. It also manages more than 500 competitively solicited contracts to these entities.

In the new contract award, Avaya says it was the only major communications and collaboration service provider that can offer public, private or hybrid cloud at enterprise scale to customers.

It added that Sourcewell awarded the contract after a rigorous process of seeking contracts that meet, or exceed, local procurement requirements.

Avaya’s 48-month contract is open to US and Canadian customers, allowing the company to procure the full catalogue of Avaya products and services directly or via authorised Avaya partners. It is said to have been drawn to deliver immediate value to government, education and nonprofit organisations because the competitive solicitation is complete and ready to use, streamlining acquisition and allowing immediate delivery of Avaya’s preferred products and services.

Sourcewell supplier development administrator Jim Benson welcomed Avaya to its purchasing consortium in North America, and looked forward to working with the team. “Avaya offers a portfolio of solutions to make the jobs of those in government, education and non-profit organisations more efficient while saving them time and money,” he said.

Avaya SLED vice-president Jenifer Bond added: “We are committed to facilitating seamless cloud migrations for our customers, fostering innovation without causing disruption, and eliminating the costly and prolonged ‘rip and replace’ methodology typically associated with updating their communication technology infrastructure.

“Securing a Sourcewell cooperative purchasing contract in the unified communications and contact centre categories amplifies our reach, enabling us to simplify the contractual process for an increased number of customers,” she said. “This development empowers them to transition their communications technology to the cloud at a pace and budget that aligns with their unique needs.”

Avaya Awarded Unified Communications and Contact Center Contract with Sourcewell, One of the Leading Purchasing Consortiums in North America

Areas of Study

While the Loading... for a communication degree develop your competencies in these key areas, our elective courses allow you to focus on a particular area of study or explore multiple areas according to your interests and career goals.

Learn more about our seven areas of study and the suggested electives for each area.

Corporate communication encompasses a wide variety of areas such as internal employee communication, leadership, public relations, informational campaigns, research and marketing. Studying corporate communication will help you learn how to think strategically and analytically and to make data-informed decisions. It prepares you to be an agent of change in the world, whether in the context of financial communication, health education, compliance, political campaign management or human resource administration.

Corporate Communication

Global Communication and Peace Studies places the study of communication in an intercultural context to help you develop your cultural understanding and competencies. As a global communication student, you will expand your ethical commitment to others, practice cultural humility, move from curiosity and the commodification of difference to the ability to forge engaged relationships, and gain a critical understanding of how social identities, power and systems intersect to affect local and global issues.

Global Communication and Peace Studies

Journalists and other media writers are charged with communicating for the common good. Our curriculum prepares you for this task by focusing on the ethics as well as techniques of writing for various media platforms and outlets. Through classes that center on experiential learning and co-curricular experiences like internships, we ensure that you are prepared to succeed as a media writer in an ever-changing media landscape.

Journalism and Writing for Media

Studying media production and criticism will help you to competently navigate our ever-evolving media landscape. By focusing on the fundamentals of media studies, our program ensures that you will have the critical skills needed to be active participants, rather than passive consumers, in our mediated world.

Media Production and Criticism

Studying organizational communication will help you understand the complex messages and interactions that occur within — and shape — the organizations you belong to, and to develop the skills to analyze an organization’s strengths and challenges. Leadership is the influence process that enables people to effect change and accomplish organizational goals.

Organizational Communication and Leadership

Relationships are at the heart of communication: How we share meaning together in pairs, small groups, across cultures and through media. Our relational communication courses will give you tools to help you express ideas effectively, learn from others, manage differences and accomplish goals. 

Relational Communication

Communicating for the common good means learning to assess and analyze the symbols, stories, arguments and persuasive appeals that surround us. Studying rhetoric and public advocacy specifically helps you understand deeper meanings, determine the ethics of discourse and strategize for the most effective communication.

Rhetoric and Public Advocacy