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Format of the Exam

 60 minute ‘closed book

 40 multiple choice questions

 Pass mark is 26/40 (65%)

The examination will be based on the syllabus in this document. Exam questions will
be drawn from all topics in the syllabus, and coverage of any given topic can be expected to
be in proportion to the amount of time allocated to that topic in the syllabus.



Question Weighting

Syllabus Area Target number of questions

1. Introduction 4

2. SIAM Roadmap 8

3. SIAM Roles and Responsibilities 4

4. SIAM Management Practices 6

5. SIAM Processes 7

6. SIAM Challenges and Risks 7

7. SIAM Other Practices 2

Total 40 Questions



BCS EXIN Foundation Certificate in SIAM™ Syllabus



Objectives

Candidates should be able to demonstrate knowledge of the fundamental concepts of
Service Integration and an understanding of bringing together multiple service providers to
strive for a common goal, in order to support the client organisations agreed objectives for
service delivery.

Specific Learning Objectives of the SIAM™ Foundation Certificate

 Introduction to Service Integration and Management (SIAM)

 SIAM implementation roadmap

 SIAM and its relation to other management practices

 SIAM roles and responsibilities

 SIAM practices

 Processes to support SIAM

 SIAM challenges and risks



The following roles could be interested in this module:

 Chief Strategy Officers (CSOs)

 Chief Information Officers (CIOs)

 Chief Technical Officers (CTOs)

 Service Managers

 Service Provider Portfolio Strategists/Leads

 Process Managers

 Project Managers

 Change Managers

 Service Level Managers

 Business Relationship Managers

 Program Managers

 Supplier Managers

 Service Architects

 Process Architects

 Business Change Practitioners and

 Organizational Change Practitioners



Syllabus

For each top-level area of the syllabus a percentage and K level is identified. The
percentage is the exam coverage of that area, and the K level identifies the maximum level
of knowledge that may be examined for that area.

1. Introduction to Service Integration and Management [SIAM] (15%, K2)

1.1 The candidate can outline the SIAM fundamentals

The candidate can:

1.1.1 outline the purpose and value of a SIAM approach

1.1.2 describe (business) drivers for SIAM

1.2 The candidate can describe the SIAM methodology and the various structures
suggested for the service integrator layer.

The candidate can:

1.2.1 explain the SIAM layers

1.2.2 describe the SIAM structures, advantages and disadvantages for a
hybrid service integrator, an internally and an externally sourced service
integrator and a lead supplier integrator

2. Service Integration and Management Implementation Roadmap (20%, K2)

2.1 The candidate can list the SIAM implementation key stages and explain the
main objectives and activities of these stages.

The candidate can:

2.1.1 distinguish between the different SIAM implementation key stages

2.1.2 outline the main objectives, triggers, inputs, activities and outputs in the
discovery and strategy stage

2.1.3 outline the main objectives, triggers, inputs, activities and outputs in the
plan and build stage

2.1.4 outline the main objectives, triggers, inputs, activities and outputs in the
implement stage

2.1.5 outline the main objectives, triggers, inputs, activities and outputs in the
run and improve stage

3. Service Integration and Management roles and responsibilities (10%, K2)

3.1 The candidate knows the different SIAM roles and their responsibilities (6%)

The candidate can:

3.1.1 explain SIAM roles and responsibilities.

3.1.2 explain the SIAM structural elements.

4. Service Integration and Management practices (15%, K2)

4.1 The candidate can explain different practices of SIAM

The candidate can:

4.1.1 describe the people practices of managing cross functional teams.

4.1.2 describe the process practices of integrating processes across service
providers

4.1.3 describe the measurement practices of enabling and reporting on End
to End Services

4.1.4 describe the technology practices of creating a tooling strategy

5. Processes to support Service Integration and Management (17,5%, K2)

5.1 The candidate understands processes in a SIAM ecosystem
The candidate can:

5.1.1 outline the function of processes in a SIAM ecosystem

5.2 The candidate understands the objectives and SIAM considerations of the main
processes that support Service Integration and Management

5.2.1 indicate what the process purpose is

5.2.2 outline the SIAM considerations

6. Service Integration and Management challenges and risks (17,5%, K2)

6.1 The candidate understands the main challenges within a SIAM ecosystem,
their associated risks and potential mitigation

The candidate can:

6.1.1 describe the importance of building the business case, the associated
risks and mitigations.

6.1.2 describe the importance of culture, collaboration and cooperation, the
associated risks and mitigations.

6.1.3 describe the importance of level of control and ownership, the
associated challenges and mitigations

6.1.4 outline the importance of security, the associated risks and mitigations

6.1.5 describe the challenges associated with measuring success and its
mitigations

6.1.6. describe the importance of trust/eliminating micro-management and
level of control, the associated risks and mitigations

6.1.7 define the commercial challenges, the challenges with legacy contracts
and their mitigations

7. Service Integration and Management and other practices (5%, K2)

7.1 The candidate can outline the importance of other practices to SIAM

The candidate can:

7.1.1 describe the contribution of the following frameworks and standards to a SIAM ecosystem: IT service management including ITIL® and ISO/IEC 20000, Agile, including Agile Service Management, DevOps, COBIT® and Lean.