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Business analysis planning and monitoring 14%

Elicitation and collaboration 12%

Requirements life cycle management 15%

Strategy analysis 15%

Requirements analysis and design definition 30%

Solution evaluation 14%



Plan Business Analysis Approach

- Expert: Creates rules for selecting the business analysis approach.

- Expert: Guides practice in determining the level of business analysis formality.

- Expert: Creates rules for identifying business anlaysis activities.

- Expert: Advanced knowledge of timing of business analysis work.

- Expert: Advanced knowledge of assessing complexity, size, and risk factors.

- Expert: Guides practice in gaining stakeholder understanding and agreement.



Key behaviours include:

Methodology Knowledge: Recognized by colleagues as an authority in several analysis methodologies, and:

asked by leadership to spearhead change in methodologies.

asked by peers for advice and support.

Verbal & Non-Verbal Communication: Consistently uncover emotional drivers of stakeholders and develop messaging accordingly.

Listening: Coach others to use active listening and discovery skills to understand “real” issues/needs and build chemistry.

Plan Stakeholder Engagement

Expert: Guides practice in performing stakeholder analysis.

Expert: Advanced knowledge of defining the required level of stakeholder collaboration.

Expert: Advanced knowledge in identifying appropriate stakeholder communication needs.



Key behaviours include:

Systems Thinking: Able to clearly communicate concepts to relevant stakeholders, as they relate to different aspects of the enterprise.

Organization Knowledge: Develop a network of Subject Matter Experts (SMEs) needed to work within the organization to get things done.

Listening: Coach others to use active listening and discovery skills to understand “real” issues/needs and build chemistry.

Plan Business Analysis Governance

Expert: Advanced knowledge in identifying an effective decision-making process.

Expert: Guides practice in developing an effective change control processes.

Expert: Guides practice in planning an effective prioritizaion process.

Expert: Advanced knowledge of planning an effective approval process.



Key behaviours include:

Decision Making: Coach others on how to assess situations in order to make the most informed decisions about which course of action to pursue.

Organization Knowledge: Develop a network of Subject Matter Experts (SMEs) needed to work within the organization; recognized by colleagues as someone who can get things done.

Methodology Knowledge: Recognized by colleagues as an authority in several analysis methodologies, and:
asked by leadership to spearhead change in methodologies.

asked by peers for advice and support.

Plan Business Analysis Information Management

Expert: Guides practice in determining how to oganize business analysis information.

Expert: Guides practice in determining the appropriate level of abstraction.

Expert: Creates rules on planning the traceability approach.

Expert: Creates rules on planning for requirements reuse.

Expert: Guides practice in determining how to store and access business analysis information.

Expert: Creates rules for identifying attributes for requirements and design management.



Key behaviours include:

Organization Knowledge: Develop a network of Subject Matter Experts (SMEs) needed to work within the organization; recognized by colleagues as someone who can get things done.

Methodology Knowledge: Recognized by colleagues as an authority in several analysis methodologies.

Business Analysis Tools & Technology: Coach others on how to effectively use business analysis tools.



Identify Business Analysis Performance Improvements

Expert: Advanced knowledge of reporting on business analysis performance.

Expert: Advanced knowledge of identifying business analysis performance measures.

Expert: Guides practice in assessing business analysis performance measures.

Expert: Guides practice in recommending business analysis performance improvements.



Key behaviours include:

Creative Thinking: Recognized by colleagues as an authority in fostering creative thinking to identify innovative solutions.

Learning: Recognized by colleagues as an authority in learning quickly and willingly.

Adaptability: Consistently evaluates what worked, what did not, and what could be done differently next time.



Chapter 4: Elicitation and Collaboration

Prepare for Elicitation

Conduct Elicitation

Confirm Elicitation Results

Communicate Business Analysis Information

Manage Stakeholder Collaboration



Chapter 5: Requirements Life Cycle Management

Trace Requirements

Maintain Requirements

Prioritize Requirements

Assess Requirements Changes

Approve Requirements



Chapter 6: Strategy Analysis

Analyze Current State

Define Future State

Assess Risks

Define Change Strategy



Chapter 7: Requirements Analysis and Design Definition

Specify and Model Requirements

Verify Requirements

Validate Requirements

Define Requirements Architecture

Define Design OPtions

Analyze Potential Value and Recommend Solution



Chapter 8: Solution Evaluation

Measure Solution Performance

Analyze Performance Measures

Assess Solution Limitations

Assess Enterprise Limitations

Recommend Actions to Increase Solution Value