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Avaya
33810X
Avaya Aura? Contact Center Solution Design
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Question: 115
When using a browser to administer the Avaya Aura® Contact Center, which browser is supported with CCMA?
Firefox 66.0 32 bit
Google Chrome 74.0 64 bit
Microsoft Edge 64 bit
Microsoft Internet Explorer 11.0 32 bit
Answer: D Question: 116 Refer to the exhibit.
A Contact Center administrator uses different tools and applications In the Contact Center environment. Which application is shown In the exhibit?
Avaya Agent Desktop
Avaya one-X® Agent Desktop
Agent Map
Avaya Contact Center Orchestration Designer
Answer: D Question: 117
A design specialist has scheduled his first discovery conversation with a customer.
Which three factors would the specialist be able to address with the customer? (Choose three.)
Uncertainty
Fear
Doubt
Anxiety
Worry
Answer: B,C,E Question: 118
A sales representative is preparing for a customer presentation with market trends for Avaya Aura® Contact Center administration tools and applications.
Which two market trends should be Included? (Choose two.)
Engaging customers on their terms
Customers initiating calls into the Contact Center by telephone only
Evolution of the Contact Center agent
Contact Center data gathered from generic reports only
Answer: A,D Question: 119
The IT manager installed AACC on virtualized servers . Which identifier is used for the creation of licenses?
IP address
MAC address
Host ID
Customer name
Answer: D Question: 120
A finance director wants a solution that both answers Inbound calls during peak call times to avoid poor customer experience, and minimizes costs for additional agents.
Which solution meets these customer requirements?
Avaya IX ⢠Workplace
Avaya Callback Assist
Avaya IX â¢M Workspaces
Avaya Agent Desktop
Answer: C Question: 121
A support manager experienced that each Voice Contact runs through an application designed with the Which service controls the pathway through the application?
Task Flow Executor (TFE)
Telephony Services Manager (TSM)
SIP Gateway Manager (SGM)
Telephony Services Manager (TSM)
Answer: D Question: 122
A design specialist prepares for a customer meeting, and knows that data on the customer, their Industry, and the possible competition, will need to be collected.
Which additional information is also needed?
The salaries of the executives In the meeting
The design diagram for discussion with customer
The Avaya solutions and services Avaya could offer
The model numbers of the existing contact center equipment
Answer: D Question: 123
The SIP-enabled AACC Communication Control Toolkit integrates the agents and supervisors within the SIP environment to offer features.
Which application programming interface type is used to publish the CCT functions?
Microsoft .NET
Open Database Connectivity (ODBC)
Open Computing Language (OpenGL)
Simple Direct Media Layer
Answer: B Question: 124
An IT manager wants Avaya Breeze® because it provides a virtuallzed and secure application platform for Snap'lns. Which two Avaya Breeze® Snap-ins are available with Avaya Aura® Contact Center? (Choose two.)
Context Store
Work Assignment
Dialogue Designer
Co-browse
Answer: D Question: 125
During the discovery conversation with South Travel Stores, they said they want to leave a chat message for the experts if they are not available.
Which component would the sales person offer South Travel Stores?
Co-browse Snap-In
Multimedia Messaging
Messaging (AAM)
Context Store Snap-In
Answer: D Question: 126
AACC interoperates with which two different Avaya applications? (Choose two.)
Avaya Work Force Optimization Select
Interaction Center
Proactive Outreach Manager
Call Back Automated
Answer: C,D Question: 127
Which three attributes describe the right context of a customer journey experience? (Choose three.)
Specific Report focused
Single Channel driven
Seamless
Personalized
Intelligent
Answer: A Question: 128
Avaya One Source has orderable quotes for the Greenfield customer and existing customer. How can a quote from Avaya One Source -Order center be placed as an order?
By using Sales Force Updates
By using Create Proposal SSR
By using Create Order
By using Create Upload Order SSR
Answer: A Question: 129
AACC has an inbuilt Outbound Management.
Which resource controls the Preview Dialing method?
Manager
Administrator
Supervisor
Agent
Answer: C
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