Killexams MB-910 Mock Exam bank with practice questions
If you are actively searching online for free MB-910 online exam practice, you could end up wasting your valuable time—time that could be better spent on effective exam preparation. More importantly, if passing the Microsoft Dynamics 365 Fundamentals (CRM) exam is a top priority for you, it is absolutely crucial to rely on up-to-date, authentic, and highly reliable MB-910 online exam practice. This is exactly where we come in! Here is how we can help: Simply visit killexams.com, download a 100% legitimate sample free pdf for online exam practice, and then upgrade to the complete [EC

Killexams.com offers the latest and valid Microsoft MB-910 practice questions, providing the best opportunity to pass the Microsoft Dynamics 365 Fundamentals (CRM) exam and elevate your professional status. Our reputation is built on successfully helping individuals pass the MB-910 exam on their first attempt. Our practice questions has been top-rated over the past two years, earning the trust of our customers who rely on our Free PDF and VCE for their real MB-910 exam preparation. Killexams.com delivers the best MB-910 real exam questions, consistently updating our practice questions to ensure its validity.

Preparing for the Microsoft MB-910 exam can be challenging with only MB-910 textbooks or free Latest Topics available online. The actual MB-910 exam features several tricky questions that may confuse candidates and lead to failure. Killexams.com tackles this challenge by gathering real MB-910 Mock Exam in the form of Free PDF and a VCE exam simulator. You can download our 100% free MB-910 Latest Topics before registering for the full version of MB-910 practice questions to experience the quality and satisfaction our practice questions offers.

EXAM CODE: MB-910

EXAM NAME: Microsoft Dynamics 365 Fundamentals (CRM)

PASSING SCORE: 700/1000



Describe Dynamics 365 Marketing (15-20%)

Describe Dynamics 365 Sales (15-20%)

Describe Dynamics 365 Customer Service (15-20%)

Describe Dynamics 365 Field Service (15-20%)

Describe shared features (20-25%)



Describe Dynamics 365 Marketing (15–20%)

Describe Dynamics 365 Marketing capabilities

• Describe the process for generating and scoring leads by using marketing forms and pages

• Describe how to target customers by using segments and subscription lists

• Describe email marketing concepts and processes

• Describe the process of automating marketing activities by using customer journeys

• Describe event management features and capabilities

• Describe real-time marketing concepts and processes

Describe marketing-related apps

• Describe the capabilities of Dynamics 365 Customer Insights

Describe the capabilities of Dynamics 365 Customer Voice

Describe Dynamics 365 Sales (15–20%)

Describe the Dynamics 365 Sales lifecycle

• Describe the lead management process

• Describe the opportunity management process

• Describe the quote lifecycle

• Describe order and invoice management

• Describe sales pipeline and forecasting concepts

Describe sales-related apps

• Describe capabilities of Dynamics 365 Sales Insights

• Describe capabilities of LinkedIn Sales Navigator

Describe Dynamics 365 Customer Service (15–20%)

Describe Dynamics 365 Customer Service components

• Describe knowledge management

• Describe the case lifecycle including service-level agreements (SLAs) and entitlements

• Describe how to use queues to manage work

• Describe Omnichannel for Customer Service

• Describe historical analytics

Describe Dynamics 365 Field Service (15–20%)

Describe Field Service capabilities

• Describe the work order lifecycle

• Describe capabilities of the inspections feature

Describe scheduling capabilities

• Describe resource and scheduling processes

• Describe scheduling options including Schedule Assistant and Resource Schedule Optimization (RSO)

• Describe customer assets and how to enable proactive customer asset maintenance by using

Connected Field Service

Describe shared features (20–25%)

Identify common customer engagement features

• Describe Microsoft Dataverse as the foundation for Dynamics 365 apps

• Describe the Dynamics 365 customer engagement apps

• Describe customers and activities

Describe integration options

• Describe built-in reporting capabilities including dashboards- charts and views

• Describe Microsoft Teams integration capabilities

• Describe email capabilities including App for Outlook

• Describe how Microsoft Excel and Microsoft Word can be used with Dynamics 365 apps

• Describe options for analyzing data by using Power BI